Meet the team
About Melissa
As Hougom's account manager, Melissa is often the first person you'll talk to after your policy is in place — handling changes, questions, and claims support so your coverage actually works when you need it.
A Black River Falls native, Melissa tends her own hobby farm — sheep, goats, and chickens — when she's not hunting down the perfect piece for her Western-fashion collection. That same hands-on, take-care-of-it-yourself attitude shows up in how she takes care of clients.
“...a dream is like a river, ever changing as it flows.”
— Garth Brooks, “The River”
Areas of Expertise
- Policy Servicing
- Claims Support
- Billing & Payments
- Policy Renewals
Get to Know Melissa
- Hometown: Black River Falls, Wisconsin
- Passion outside the office: Tending my hobby farm — sheep, goats, and chickens — and hunting down the perfect boots, hat, or piece of jewelry for my Western-fashion collection
- Dream job as a kid: Large animal science with a focus on genetics, while embracing life as a farmer's wife
- First job: Helping on my parents' dairy farm
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